Emergency Call Taker: Start a Critical Public Service Career

Regional 911 Intake Solutions; Babbitt (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers for the Babbitt, MN area to handle emergency and non-emergency calls, verify locations, and document details for responders. Training and certifications are required, with shifts that may include nights or weekends.

Applicants should have a high school diploma or equivalent and strong listening and typing skills, plus the ability to follow structured procedures. Customer service or public safety experience is helpful but not mandatory.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma or Equivalent

Job description

Regional 911 Intake Solutions seeks 911 Call Takers for the Babbitt, MN area to handle emergency and non-emergency calls, verify locations, and document details for responders. Training and certifications are required, with shifts that may include nights or weekends.

Applicants should have a high school diploma or equivalent and strong listening and typing skills, plus the ability to follow structured procedures. Customer service or public safety experience is helpful but not mandatory.