Emergency 911 Call Taker – 24/7 Public Safety Support

Regional 911 Intake Solutions; Vining (MN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers in Vining, MN to handle emergency and nonemergency calls. You will verify locations, collect follow-up data, and document details in dispatch software. Training is provided and performance evaluations are part of ongoing employment.

Candidates should have a high school diploma, strong listening skills, accurate typing, and clear communication. Expect rotating shifts, including nights and weekends, with potential overtime and full-time schedules.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension is essential for accurate information gathering.
• Accurate typing and clear verbal communication are required.
• Ability to follow structured procedures and take direction.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks 911 Call Takers in Vining, MN to handle emergency and nonemergency calls. You will verify locations, collect follow-up data, and document details in dispatch software. Training is provided and performance evaluations are part of ongoing employment.

Candidates should have a high school diploma, strong listening skills, accurate typing, and clear communication. Expect rotating shifts, including nights and weekends, with potential overtime and full-time schedules.