Emergency 911 Call Taker: Begin a Critical Public Safety Role

National Public Safety Careers; Tempe (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking dedicated 911 Call Takers for Casa, AR. You will answer emergency and nonemergency lines, verify locations and contact details, and use approved questions to triage incidents critical for responders.

Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training, certifications, and ongoing evaluations are part of the role.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or call center experience is helpful but some vacancies may accept applicants without dispatch experience.
• Candidates should have strong listening skills, accurate typing, clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.

Skills

Listening comprehension

Typing

Verbal communication

Follow procedures

Education

High school diploma or GED

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers is seeking dedicated 911 Call Takers for Casa, AR. You will answer emergency and nonemergency lines, verify locations and contact details, and use approved questions to triage incidents critical for responders.

Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training, certifications, and ongoing evaluations are part of the role.