Emergency Call Taker — Public Safety Communicator

National Public Safety Careers; Ocean View (DE); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

National Public Safety Careers is listing 911 Call Taker opportunities in Ocean View, Delaware. This role involves handling emergency and non-emergency calls, confirming locations, and entering data into dispatch systems.

Training will cover required procedures and safety protocols, with potential shift work in a 24/7 environment. The position emphasizes strong listening, clear verbal communication, and the ability to follow structured processes.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

National Public Safety Careers is listing 911 Call Taker opportunities in Ocean View, Delaware. This role involves handling emergency and non-emergency calls, confirming locations, and entering data into dispatch systems.

Training will cover required procedures and safety protocols, with potential shift work in a 24/7 environment. The position emphasizes strong listening, clear verbal communication, and the ability to follow structured processes.