Emergency Call Taker — 24/7 Public Safety Role

Regional 911 Intake Solutions; Neptune Township (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Neptune, NJ seeks qualified 911 Call Takers to answer emergency lines, verify location, and document details for dispatch. You will use scripted questions to identify urgency and enter data into call-processing software, supporting responders with accurate information.

Applicants should have a high school diploma or equivalent, strong listening, precise typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Neptune, NJ seeks qualified 911 Call Takers to answer emergency lines, verify location, and document details for dispatch. You will use scripted questions to identify urgency and enter data into call-processing software, supporting responders with accurate information.

Applicants should have a high school diploma or equivalent, strong listening, precise typing, and clear verbal communication.