Emergency 911 Call Taker — Be the First to Help

Regional 911 Intake Solutions; Pittsburg (KS); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Pittsburg, KS to handle emergency and nonemergency lines, verify locations and caller data, and document incidents in dispatch software. The role emphasizes accurate information gathering, rapid escalation, and adherence to procedures.

Applicants should have a high school diploma and may benefit from prior customer service or dispatch exposure; training and certifications are required for authorization and ongoing performance

Qualificações

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Clear verbal communication and ability to follow procedures.
• Dispatch or call-taking experience a plus.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conhecimentos

Active listening

Typing

Verbal communication

Structured procedures

Formação académica

High school diploma

Descrição da oferta de emprego

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Pittsburg, KS to handle emergency and nonemergency lines, verify locations and caller data, and document incidents in dispatch software. The role emphasizes accurate information gathering, rapid escalation, and adherence to procedures.

Applicants should have a high school diploma and may benefit from prior customer service or dispatch exposure; training and certifications are required for authorization and ongoing performance