Emergency Call Taker – 24/7 Public Safety Support

Regional 911 Intake Solutions; Pittsfield (NH); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Pittsfield, NH seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and caller details, and document information for dispatch coordination.

Responsibilities include following scripted questions, entering data into software, and relaying information promptly to responders while maintaining caller calm and privacy. Training and certification are required for pre-arrival instructions.

Qualifikationen

• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and following structured procedures are required.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide approved pre-arrival instructions only within training and certification.

Kenntnisse

Listening

Typing

Verbal communication

Procedure following

Ausbildung

High school diploma or GED

Jobbeschreibung

Regional 911 Intake Solutions in Pittsfield, NH seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and caller details, and document information for dispatch coordination.

Responsibilities include following scripted questions, entering data into software, and relaying information promptly to responders while maintaining caller calm and privacy. Training and certification are required for pre-arrival instructions.