Emergency Call Taker: Start a Critical, Impactful Career

Regional 911 Intake Solutions; Kansas; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Republic, KS seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for rapid dispatch. The role requires clear communication, accurate typing, and strict adherence to procedures.

Candidates should be prepared for rotating shifts as needed and to complete required training and certifications per agency guidelines.

Qualifications

• High school diploma required; dispatch experience welcome.
• Strong listening and typing accuracy essential.
• Ability to follow structured procedures under pressure.
• Assessments and minimum scores determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Procedural discipline

Education

High School Diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Republic, KS seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for rapid dispatch. The role requires clear communication, accurate typing, and strict adherence to procedures.

Candidates should be prepared for rotating shifts as needed and to complete required training and certifications per agency guidelines.