Emergency Call Taker - 24/7 Public Safety (Natchez)

National Public Safety Careers; Natchez (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Natchez, MS. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch background. Training and certifications are required.

Qualifications

• High school diploma or recognized equivalent (required by employers).
• Experience in customer service or telephone support may help; dispatch experience is not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide basic pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Natchez, MS. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch background. Training and certifications are required.