Emergency 911 Call Taker – Training & Benefits

National Public Safety Careers; Dublin (MS); Presencial; USD 31 000 - 45 000; Tempo integral

Resumo da oferta

National Public Safety Careers in Dublin, MS is seeking 911 Call Takers to engage with callers, confirm locations, and accurately document information for responders. You will ask focused questions, determine urgency, enter details into dispatch software, and forward information promptly to the appropriate unit.

The position requires high school diploma or equivalent, may involve rotating shifts, and includes training and certification requirements before qualification.

Qualificações

• High school diploma or recognized equivalent.
• Previous customer service or telephone support experience may be helpful.
• Dispatch or public safety experience is not required but advantageous.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Customer service

Telephone support

Public safety awareness

Formação académica

High school diploma or GED

Descrição da oferta de emprego

National Public Safety Careers in Dublin, MS is seeking 911 Call Takers to engage with callers, confirm locations, and accurately document information for responders. You will ask focused questions, determine urgency, enter details into dispatch software, and forward information promptly to the appropriate unit.

The position requires high school diploma or equivalent, may involve rotating shifts, and includes training and certification requirements before qualification.