911 Call Taker: Critical Emergency Support

Public Safety Dispatch Network; Morton (MS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Morton, MS seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify incident locations, and document critical information for dispatchers. The role supports vital communications in high-stress situations and requires precise data entry and compassionate caller assistance.

Applicants should have a high school diploma or equivalent, with prior customer service or public safety exposure being advantageous.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service or call-center experience is helpful, especially in public safety contexts.
• Strong listening skills and the ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Communicate clearly to distressed callers and maintain caller privacy.

Skills

Active listening

Typing speed

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Morton, MS seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify incident locations, and document critical information for dispatchers. The role supports vital communications in high-stress situations and requires precise data entry and compassionate caller assistance.

Applicants should have a high school diploma or equivalent, with prior customer service or public safety exposure being advantageous.