Emergency 911 Call Taker - Start an Impactful Career

Public Safety Dispatch Network; Hattiesburg (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Morton, MS seeks 911 Call Taker opportunities. Call takers answer emergency lines, confirm locations, ask focused questions, and document information for dispatch staff.

Call-takers may work rotating shifts, nights, weekends, holidays, and overtime. Requires a high school diploma and completion of training and certification for pre-arrival instructions.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Required assessments and minimum scores are determined by the hiring agency.
• Public safety call taking requires listening, typing, and clear communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Morton, MS seeks 911 Call Taker opportunities. Call takers answer emergency lines, confirm locations, ask focused questions, and document information for dispatch staff.

Call-takers may work rotating shifts, nights, weekends, holidays, and overtime. Requires a high school diploma and completion of training and certification for pre-arrival instructions.