Emergency 911 Call Taker - 24/7 Public Safety

Public Safety Dispatch Network; Lee Vining (CA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continued training

Job summary

Public Safety Dispatch Network in Lee Vining, California, is seeking 911 Call Takers to listen, gather essential information, and document details for responders. You will verify the incident location and caller data, and use approved questions to assess urgency.

This role may require rotating shifts and overtime; attention to privacy, training, and certifications is expected. A high school diploma or equivalent is commonly required, with previous customer service or dispatch experience helpful.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or dispatch is beneficial.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details for accuracy.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Lee Vining, California, is seeking 911 Call Takers to listen, gather essential information, and document details for responders. You will verify the incident location and caller data, and use approved questions to assess urgency.

This role may require rotating shifts and overtime; attention to privacy, training, and certifications is expected. A high school diploma or equivalent is commonly required, with previous customer service or dispatch experience helpful.