Emergency 911 Call Taker — 24/7 Shifts & Training

National Public Safety Careers; Oakland (CA); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Emeryville, CA. You will be the first point of contact, asking focused questions, confirming locations, and documenting critical information for responders.

Candidates typically have a high school diploma, strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Shift work including nights and weekends may be required.

Formación

• High school diploma or equivalent is required.
• Strong listening and typing skills are required.
• Clear verbal communication and ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Conocimientos

Listening skills

Typing speed

Verbal communication

Educación

High school diploma or equivalent

Descripción del empleo

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Emeryville, CA. You will be the first point of contact, asking focused questions, confirming locations, and documenting critical information for responders.

Candidates typically have a high school diploma, strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Shift work including nights and weekends may be required.