Emergency Dispatch Operator 24/7 Public Safety

National Public Safety Careers; Petrolia (CA); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker to answer incoming emergency calls, confirm locations, and relay information to dispatchers. The role requires strong listening, accurate typing, and clear verbal communication, with training and certification provided.

Based in Petrolia, CA, the position involves rotating shifts including nights and weekends. Previous customer service helps, but vacancies may accept applicants without dispatch experience; background checks and

Qualifications

• High school diploma or equivalent required.
• Some vacancies accept applicants without dispatch experience.
• Strong listening, typing and verbal communication skills required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker to answer incoming emergency calls, confirm locations, and relay information to dispatchers. The role requires strong listening, accurate typing, and clear verbal communication, with training and certification provided.

Based in Petrolia, CA, the position involves rotating shifts including nights and weekends. Previous customer service helps, but vacancies may accept applicants without dispatch experience; background checks and