Emergency Call Taker: 24/7 Public Safety & Training

Public Safety Dispatch Network; Felton (CA); Vor Ort; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network in Felton, CA seeks 911 Call Takers to answer emergency lines, confirm location, document details, and relay information to dispatch. Candidates should have strong listening skills, clear verbal communication, accurate typing, and the ability to follow structured procedures; background checks and training are required.

The role may involve shift work including nights and weekends; benefits include health insurance, retirement contributions, paid leave, and ongoing

Qualifikationen

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training scope.

Kenntnisse

Active listening

Verbal communication

Typing

Procedural compliance

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Public Safety Dispatch Network in Felton, CA seeks 911 Call Takers to answer emergency lines, confirm location, document details, and relay information to dispatch. Candidates should have strong listening skills, clear verbal communication, accurate typing, and the ability to follow structured procedures; background checks and training are required.

The role may involve shift work including nights and weekends; benefits include health insurance, retirement contributions, paid leave, and ongoing