Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Raymond (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Raymond, CA. Call Takers are often the first responders, asking focused questions to determine required assistance and documenting information for responders.

Work may involve rotating shifts and overtime; duties include handling emergency and nonemergency lines, and entering data into dispatch software. Training and certifications are required to perform duties effectively.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills are essential.
• Ability to communicate clearly under pressure.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Customer service

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Raymond, CA. Call Takers are often the first responders, asking focused questions to determine required assistance and documenting information for responders.

Work may involve rotating shifts and overtime; duties include handling emergency and nonemergency lines, and entering data into dispatch software. Training and certifications are required to perform duties effectively.