Emergency Call Taker: Start a Vital Public Safety Career

National Public Safety Careers; Loyalton (CA); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Loyalton, CA. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems with strict adherence to procedures.

Successful applicants typically have a high school diploma or equivalent and strong listening and typing skills. Training and certifications are provided; shifts may include nights and weekends depending on staffing needs.

Qualifikationen

• High school diploma or equivalent required; prior dispatch or call center experience helpful but not always necessary.
• Strong listening comprehension, ability to follow procedures and communicate clearly.
• Accurate typing and data entry skills essential for recording information.

Aufgaben

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller callback information.
• Use standard questions to determine urgency and nature of incident.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Assist callers in focusing on essential questions and steps.

Kenntnisse

Customer service

Listening skills

Typing

Ausbildung

High school diploma or equivalent

Jobbeschreibung

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Loyalton, CA. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems with strict adherence to procedures.

Successful applicants typically have a high school diploma or equivalent and strong listening and typing skills. Training and certifications are provided; shifts may include nights and weekends depending on staffing needs.