911 Call Taker — Emergency Communications Pro

Public Safety Dispatch Network; Wadsworth (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certifications

Job summary

Public Safety Dispatch Network in Wadsworth, OH is hiring 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, gather caller data, and document information for dispatch teams. The role requires strong listening, accurate typing, and clear communication.

Call-takers work in a fast-paced environment, potentially following rotating shifts and overtime. Training and certifications are provided to ensure proper call processing and public safety protocols.

Qualifications

• High school diploma or equivalent required; customer service experience helpful.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Identify nature and urgency of situations using approved questions.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions within training.

Skills

Customer service experience

Accurate typing

Clear verbal communication

Active listening

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Wadsworth, OH is hiring 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, gather caller data, and document information for dispatch teams. The role requires strong listening, accurate typing, and clear communication.

Call-takers work in a fast-paced environment, potentially following rotating shifts and overtime. Training and certifications are provided to ensure proper call processing and public safety protocols.