Emergency 911 Call Taker — 24/7 Dispatch Support

Regional 911 Intake Solutions; Winchester (ID); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Winchester, ID seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You verify locations, document details for dispatch, and assist with calm guidance while following approved procedures.

Roles may include rotating shifts and on-the-job training. Strong listening, accurate typing, and clear verbal communication are essential for success. Privacy and compliance are emphasized throughout onboarding.

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in customer service or public safety is helpful.
• Strong listening and typing skills are essential.
• Discretion and ability to follow scripted procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to assess urgency.
• Enter data into call-processing software.
• Forward incident details to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.
• Maintain privacy and confidentiality.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Customer service

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Winchester, ID seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You verify locations, document details for dispatch, and assist with calm guidance while following approved procedures.

Roles may include rotating shifts and on-the-job training. Strong listening, accurate typing, and clear verbal communication are essential for success. Privacy and compliance are emphasized throughout onboarding.