911 Call Taker — Be the First to Help in Emergencies

Regional 911 Intake Solutions; Eden (ID); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Eden, Idaho seeks dedicated 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, capture callbacks, and document details for dispatch coordination with a focus on accuracy and calm communication.

The role requires listening acuity, clear verbal expression, and the ability to follow established procedures. Training and certification will be provided; assignments may include varied shifts and overtime as needed.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to dispatch.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Connaissances

Active listening

Accurate typing

Verbal communication

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

Regional 911 Intake Solutions in Eden, Idaho seeks dedicated 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, capture callbacks, and document details for dispatch coordination with a focus on accuracy and calm communication.

The role requires listening acuity, clear verbal expression, and the ability to follow established procedures. Training and certification will be provided; assignments may include varied shifts and overtime as needed.