911 Call Taker – Be the First to Help in Emergencies

Regional 911 Intake Solutions; Winchester (MA); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Regional 911 Intake Solutions is seeking dedicated Call Takers in Winchester, MA to handle emergency and nonemergency calls. You will confirm locations, collect caller information, and document details in dispatch software to support rapid response by the appropriate teams.

The role requires strong listening, accurate typing, and clear communication, with training and assessments provided by the hiring agency. Shift work and potential overtime may apply.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures required.
• Assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training/certification.

Connaissances

Customer service

Active listening

Typed communications

Verbal communication

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

Regional 911 Intake Solutions is seeking dedicated Call Takers in Winchester, MA to handle emergency and nonemergency calls. You will confirm locations, collect caller information, and document details in dispatch software to support rapid response by the appropriate teams.

The role requires strong listening, accurate typing, and clear communication, with training and assessments provided by the hiring agency. Shift work and potential overtime may apply.