911 Call Taker — 24/7 Emergency Communications

Regional 911 Intake Solutions; Fruitland (ID); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Fruitland, ID, seeks dedicated 911 Call Takers to be the first point of contact for emergency callers. You will verify location, obtain essential information, and document details for dispatch teams.

Roles may involve rotating shifts and training for call-taking and related duties. Successful candidates typically have a high school diploma or GED, strong listening and communication skills, and reliable typing.

Qualifications

• High school diploma or GED required.
• Strong listening and clear verbal communication.
• Accurate typing and ability to follow procedures.
• Customer service or dispatch experience is helpful but not required.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller's contact information.
• Ask focused questions to identify urgency.
• Enter details into call-processing software.
• Forward incident data to dispatch promptly.
• Provide pre-arrival instructions within training.

Skills

Customer service

Active listening

Typing

Verbal communication

Multitasking

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Fruitland, ID, seeks dedicated 911 Call Takers to be the first point of contact for emergency callers. You will verify location, obtain essential information, and document details for dispatch teams.

Roles may involve rotating shifts and training for call-taking and related duties. Successful candidates typically have a high school diploma or GED, strong listening and communication skills, and reliable typing.