911 Call Taker — Be First to Help in Emergencies

Regional 911 Intake Solutions; Meridian (ID); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Meridian, ID seeks skilled 911 Call Takers to promptly answer emergency and non-emergency lines, verify caller details, and document information for dispatch teams.

The role requires strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training will prepare you for call-taking duties and required certifications.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience is helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Meridian, ID seeks skilled 911 Call Takers to promptly answer emergency and non-emergency lines, verify caller details, and document information for dispatch teams.

The role requires strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training will prepare you for call-taking duties and required certifications.