911 Call Taker & Emergency Dispatcher - 24/7 Shifts

Regional 911 Intake Solutions; Moscow (ID); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Moscow, Idaho, is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders using dispatch software.

Applicants typically have a high school diploma and strong listening skills; prior customer service helps. Training and certifications will follow, with background checks and required assessments.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Clear communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Moscow, Idaho, is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders using dispatch software.

Applicants typically have a high school diploma and strong listening skills; prior customer service helps. Training and certifications will follow, with background checks and required assessments.