Emergency Call Taker – 24/7 Dispatch Support

National Public Safety Careers; Jerome (AZ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for Jerome, AZ to handle emergency and non-emergency calls, verify locations, and document details for responders. You will input information into dispatch software and support rapid, accurate incident processing.

Candidates should have strong listening and communication skills, plus the ability to follow structured procedures. A high school diploma is commonly required, and training plus certifications are provided.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks 911 Call Takers for Jerome, AZ to handle emergency and non-emergency calls, verify locations, and document details for responders. You will input information into dispatch software and support rapid, accurate incident processing.

Candidates should have strong listening and communication skills, plus the ability to follow structured procedures. A high school diploma is commonly required, and training plus certifications are provided.