Emergency Call Taker (24/7) — Fast-Paced Public Safety

Regional 911 Intake Solutions; San Carlos (AZ); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in San Carlos, AZ seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination. Training and certification govern pre-arrival instructions and privacy.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, with strong listening, typing, and communication skills valued in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, telephone support, or public safety helps.
• Ability to follow structured procedures and maintain accuracy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions only within training and authorization.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing speed

Verbal communication

Customer service experience

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in San Carlos, AZ seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination. Training and certification govern pre-arrival instructions and privacy.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, with strong listening, typing, and communication skills valued in a fast-paced environment.