24/7 Emergency Call Taker - Public Safety Support

Regional 911 Intake Solutions; Heber–Overgaard, Arizona (AZ); Vor Ort; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Overgaard, AZ seeks 911 Call Takers to be the first point of contact for emergencies. You will gather location details, verify caller information, and document data for responders, with some cross-training in dispatch where available.

Required is a high school diploma; strong listening and typing skills, clear communication, and the ability to follow structured procedures. Background checks and training are part of the onboarding process.

Qualifikationen

• High school diploma or recognized equivalent.
• Strong listening, typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Aufgaben

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter details into dispatch software accurately and promptly.
• Forward information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access resources when needed.
• Provide pre-arrival instructions within training bounds.

Kenntnisse

Active listening

Typing

Verbal communication

Procedure following

Ausbildung

High school diploma or GED

Tools

Dispatch software

Call-processing software

Jobbeschreibung

Regional 911 Intake Solutions in Overgaard, AZ seeks 911 Call Takers to be the first point of contact for emergencies. You will gather location details, verify caller information, and document data for responders, with some cross-training in dispatch where available.

Required is a high school diploma; strong listening and typing skills, clear communication, and the ability to follow structured procedures. Background checks and training are part of the onboarding process.