Emergency Call Taker — 24/7 Dispatch Support

Regional 911 Intake Solutions; Sibley (IA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers to join a team handling emergency and nonemergency lines in a fast-paced environment. You will verify locations, collect callback data, and document details in dispatch software while following approved scripts and procedures.

Candidates should have strong listening skills, precise typing, and clear communication. Training and certifications are required before performing pre-arrival guidance and dispatch actions.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Follow procedures

Education

High School Diploma

Tools

Dispatch Software

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers to join a team handling emergency and nonemergency lines in a fast-paced environment. You will verify locations, collect callback data, and document details in dispatch software while following approved scripts and procedures.

Candidates should have strong listening skills, precise typing, and clear communication. Training and certifications are required before performing pre-arrival guidance and dispatch actions.