Emergency 911 Call Taker 24/7 Dispatch Support

Regional 911 Intake Solutions; Jacksonville (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training programs

Job summary

Regional 911 Intake Solutions in Caryville, FL seeks 911 Call Takers to be the first contact for emergencies, asking focused questions and documenting details for responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime.

A high school diploma or equivalent is commonly required; dispatcher experience is helpful but not always required. Successful candidates will need strong listening, typing and verbal communication skills and the ability to follow structured

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing and communication skills required.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions within training when needed.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch/call-processing software

Job description

Regional 911 Intake Solutions in Caryville, FL seeks 911 Call Takers to be the first contact for emergencies, asking focused questions and documenting details for responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime.

A high school diploma or equivalent is commonly required; dispatcher experience is helpful but not always required. Successful candidates will need strong listening, typing and verbal communication skills and the ability to follow structured