911 Call Taker — 24/7 Emergency Communications

Regional 911 Intake Solutions; Holiday (FL); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Holiday, FL is recruiting 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for dispatch.

Shifts may include nights, weekends, and holidays; training and certifications are required before handling calls. This role emphasizes accurate information, calm communication, and the ability to work with specialized software.

Qualifications

• High school diploma or equivalent required; dispatch experience preferred but not always necessary.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and assess information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Ability to follow structured processes

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Holiday, FL is recruiting 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for dispatch.

Shifts may include nights, weekends, and holidays; training and certifications are required before handling calls. This role emphasizes accurate information, calm communication, and the ability to work with specialized software.