Critical 911 Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Pierson (FL); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions in Pierson, FL is seeking dedicated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, verify location, and document details for responders.

The role may involve rotating shifts, weekends, holidays, and overtime depending on staffing. A high school diploma and strong listening and typing skills are essential; prior dispatch or call-centre experience is helpful.

Competenze

• High school diploma or recognized equivalent required.
• Past customer service, telephone support, or public safety experience is helpful.
• Strong listening comprehension and accurate typing are essential.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Conoscenze

Active listening

Typing

Verbal communication

Formazione

High school diploma

Descrizione del lavoro

Regional 911 Intake Solutions in Pierson, FL is seeking dedicated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, verify location, and document details for responders.

The role may involve rotating shifts, weekends, holidays, and overtime depending on staffing. A high school diploma and strong listening and typing skills are essential; prior dispatch or call-centre experience is helpful.