EMEA OTC Lead: Automation & Scalable Billing

United States Digital Space LLC; United States; On-site; USD 127,000 - 173,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

the company is seeking an experienced OTC lead to scale EMEA order management, billing, and AR operations. You will own the end-to-end order-to-invoice lifecycle for a growing portfolio, driving automation and process transformation with strong internal controls.

This role is based in Dublin with a hybrid work model (3 days in the office per week) and relocation assistance for new employees. You will partner with Finance Systems, Product, Engineering, Legal, Revenue Accounting, and Sales to

Qualifications

• Strong end-to-end Order-to-Cash foundation across order intake, provisioning alignment, billing, AR, and cash application.
• Experience with complex, high-growth environments and various billing models.
• Data and systems fluency across CPQ, ERP, billing, and reporting.

Responsibilities

• Own end-to-end OTC execution including order intake, validation, provisioning, billing, invoice review, AR follow-up, cash application dependencies, and customer closeout.
• Operate AR collections, credit and cash application workflows across the full customer lifecycle.
• Govern offshore BPO execution across OM, Billing, and AR with queue reviews, SOP updates, and SLA adherence.
• Partner with GTM, Legal, Customer Success, Revenue Accounting, Product, Engineering, and RevOps to resolve blockers and improve handoffs.
• Build and maintain scalable SOPs, playbooks, controls, dashboards, and operating cadences for repeatable process ownership.
• Identify and drive automation and AI-enabled workflow improvements across order validation, invoice accuracy, collections prioritization, dispute routing, reporting, and BPO quality.

Skills

Order-to-Cash

Data & systems fluency

CPQ/ERP knowledge

SOX controls

Cross-functional stakeholder mgmt

Automation & AI mindset

BPO/offshore governance

Process improvement

Job description

the company is seeking an experienced OTC lead to scale EMEA order management, billing, and AR operations. You will own the end-to-end order-to-invoice lifecycle for a growing portfolio, driving automation and process transformation with strong internal controls.

This role is based in Dublin with a hybrid work model (3 days in the office per week) and relocation assistance for new employees. You will partner with Finance Systems, Product, Engineering, Legal, Revenue Accounting, and Sales to