OTC Operations Lead: Billing & Order Management (Hybrid)

SupportFinity™; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model (3 days in office)

Job summary

OpenAI is seeking a strategic and hands-on operator to scale and optimize the Order Management and Billing Operations lifecycle. You will own end-to-end processes, drive automation, and partner across Revenue Systems, Engineering, and GTM to support rapid growth and global rollout.

You will blend execution with design, enabling a scalable OTC backbone, accurate billing, and audit-ready processes as OpenAI expands. Hybrid work in San Francisco with relocation support is offered.

Qualifications

• 7+ years of experience across Order-to-Cash, Order Management, and Billing Operations in SaaS or high-growth tech.
• Knowledge of SaaS billing models including subscription, usage-based, and hybrid structures.
• Hands-on experience with CPQ, ERP, and billing platforms (Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome).
• Strong communication skills for cross-functional collaboration and issue resolution.
• Detail-oriented and data-driven, with expertise in month-end close, reconciliations, and SOX compliance.

Responsibilities

• Own end-to-end operational readiness for new monetization launches, including testing, reconciliation, invoicing integrity, and go-live execution.
• Scale work through BPO and offshore teams with SOP development, training, and quality controls.
• Embed AI and automation into OTC workflows to reduce rework and detect discrepancies early.
• Partner with Revenue Systems, Product, Engineering, GTM, Legal, and Deal Desk to align quoting, provisioning, billing, and ERP.
• Build and enforce controls and duties, ensuring documentation, approvals, reconciliations, and exception handling are audit-ready.
• Ensure data completeness during month-end close by validating order, pricing, billing, and usage data.
• Establish KPIs and dashboards for billing accuracy, cycle times, automation rates, and escalations.
• Develop and maintain SOPs, playbooks, and training pathways for scalable operations.

Skills

Order-to-Cash

Cross-functional collaboration

Data-driven mindset

SOX compliance

Tools

Salesforce

Oracle Fusion

NetSuite

Stripe

Metronome

Job description

OpenAI is seeking a strategic and hands-on operator to scale and optimize the Order Management and Billing Operations lifecycle. You will own end-to-end processes, drive automation, and partner across Revenue Systems, Engineering, and GTM to support rapid growth and global rollout.

You will blend execution with design, enabling a scalable OTC backbone, accurate billing, and audit-ready processes as OpenAI expands. Hybrid work in San Francisco with relocation support is offered.