EMEA Employee Support Specialist: Payroll & Onboarding

remote work; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

Remote People is seeking a dedicated Employee Support Specialist to manage end-to-end employee support across EMEA from onboarding to offboarding. You will coordinate with Payroll, Legal, Finance, Benefits, and local providers to ensure accurate processing and timely responses.

The role requires handling payroll, benefits, contracts, and country-specific processes with strong English communication and evidence of case-management excellence. This is a remote position with global exposure.

Qualifications

• 3+ years in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services
• Hands-on experience supporting employees or clients across multiple EMEA countries
• Experience handling payroll, benefits, leave, contracts, onboarding, offboarding, or employment compliance
• Ability to investigate issues and drive cases to resolution with the right stakeholders
• Experience in a ticketing or case-management environment with SLAs and metrics
• Excellent written and verbal English communication skills

Responsibilities

• Own employee and client support cases across EMEA from initial query through resolution
• Investigate questions related to payroll, benefits, leave, contracts, onboarding, offboarding, and local processes
• Identify root causes by reviewing case history, systems, documentation, and country guidance
• Collaborate with Payroll, Legal, Finance, Benefits, Customer Success and local providers to resolve cases
• Maintain clear stakeholder communication, manage expectations, and escape when needed
• Manage a high-volume queue and meet SLA targets

Skills

English communication

HR operations

Payroll support

Cross-country support

Tools

Ticketing system

Job description

Remote People is seeking a dedicated Employee Support Specialist to manage end-to-end employee support across EMEA from onboarding to offboarding. You will coordinate with Payroll, Legal, Finance, Benefits, and local providers to ensure accurate processing and timely responses.

The role requires handling payroll, benefits, contracts, and country-specific processes with strong English communication and evidence of case-management excellence. This is a remote position with global exposure.