Employee Support Specialist (HR, Payroll & Global Employment) – EMEA

RemoteWork; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

Remote People is seeking a dedicated Employee Support Specialist to manage end-to-end employee support across EMEA from onboarding to offboarding. You will coordinate with Payroll, Legal, Finance, Benefits, and local providers to ensure accurate processing and timely responses.

The role requires handling payroll, benefits, contracts, and country-specific processes with strong English communication and evidence of case-management excellence. This is a remote position with global exposure.

Qualifications

• 3+ years in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services
• Hands-on experience supporting employees or clients across multiple EMEA countries
• Experience handling payroll, benefits, leave, contracts, onboarding, offboarding, or employment compliance
• Ability to investigate issues and drive cases to resolution with the right stakeholders
• Experience in a ticketing or case-management environment with SLAs and metrics
• Excellent written and verbal English communication skills

Responsibilities

• Own employee and client support cases across EMEA from initial query through resolution
• Investigate questions related to payroll, benefits, leave, contracts, onboarding, offboarding, and local processes
• Identify root causes by reviewing case history, systems, documentation, and country guidance
• Collaborate with Payroll, Legal, Finance, Benefits, Customer Success and local providers to resolve cases
• Maintain clear stakeholder communication, manage expectations, and escape when needed
• Manage a high-volume queue and meet SLA targets

Skills

English communication

HR operations

Payroll support

Cross-country support

Tools

Ticketing system

Job description

About the role

Remote People builds global payroll, benefits, taxes, and compliance infrastructure to enable borderless teams. This role owns end-to-end employee support across EMEA, handling payroll, contracts, onboarding, offboarding and country-specific processes.

What you'll do

• Own employee and client support cases across EMEA from initial query through resolution
• Investigate questions related to payroll, benefits, leave, contracts, onboarding, offboarding, and local processes
• Identify root causes by reviewing case history, systems, documentation, and country guidance
• Collaborate with Payroll, Legal, Finance, Benefits, Customer Success and local providers to resolve cases
• Maintain clear stakeholder communication, manage expectations, and escape when needed
• Manage a high-volume queue and meet SLA targets

What they're looking for

• At least 3 years in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services
• Hands-on experience supporting employees or clients across multiple EMEA countries
• Experience handling payroll, benefits, leave, contracts, onboarding, offboarding, or employment compliance
• Ability to investigate issues and drive cases to resolution with the right stakeholders
• Experience in a ticketing or case-management environment with SLAs and metrics
• Excellent written and verbal English communication skills

For applicants in Nigeria

• The listing states eligibility for EMEA; it does not specify Nigeria-specific work authorization. Confirm during interview.
• Timezone expectations are not stated; confirm during interview.
• The listing does not specify contractor vs employee; confirm during interview.
• Pay currency or range is not stated; confirm during interview.
• Visa or work-authorization notes are not stated; confirm during interview.