Global Employee Support Specialist | Payroll & Compliance

Openkrill; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote-first company

Asynchronous environment

Work from abroad for short periods

Growth opportunities

Hardware provided

Job summary

Remote People is seeking an Employee Support Specialist to provide high-quality, end-to-end support to employees and clients across EMEA, managing employment-related cases from queries to resolution.

You will handle payroll, benefits, leave, contracts, onboarding, offboarding, and country-specific processes, investigate issues, coordinate with specialists, and own communication until resolution in a fast-paced, SLA-driven environment.

Qualifications

• At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services.
• Hands-on experience supporting employees or clients across multiple EMEA countries.
• Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts, amendments, onboarding, offboarding, or employment compliance.
• Ability to independently investigate an issue, determine the right stakeholders to involve, and drive the case through to resolution.
• Experience working in a ticketing or case-management environment, with familiarity with SLAs, quality metrics, CSAT, and/or case volumes.
• Excellent written and verbal English communication skills, with the ability to explain complex information clearly and concisely.
• Experience with systems such as Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR, or similar platforms is preferred.

Responsibilities

• Own employee and client support cases across EMEA from initial query through resolution.
• Investigate questions relating to payroll, payslips, tax, benefits, leave, employment contracts, amendments, onboarding, offboarding, and local employment processes.
• Identify root causes by reviewing case history, internal systems, documentation, and country-specific guidance.
• Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers to resolve cases accurately and on time.
• Maintain ownership of stakeholder communication, providing clear updates, setting realistic expectations, and escalating appropriately where needed.
• Manage a high-volume case queue, prioritising urgent matters and meeting agreed SLAs.
• Document case outcomes and identify recurring issues, knowledge gaps, and opportunities to improve processes.
• Contribute to internal knowledge-base articles, SOPs, and scalable support processes.

Skills

Employee Support

HR Operations

Global Employment

Multinational HRSS

English communication

Ticketing experience

System knowledge

Tools

Zendesk

ServiceNow

Jira

Salesforce

Workday

BambooHR

Job description

Remote People is seeking an Employee Support Specialist to provide high-quality, end-to-end support to employees and clients across EMEA, managing employment-related cases from queries to resolution.

You will handle payroll, benefits, leave, contracts, onboarding, offboarding, and country-specific processes, investigate issues, coordinate with specialists, and own communication until resolution in a fast-paced, SLA-driven environment.