Employee Support Specialist (HR, Payroll & Global Employment) – EMEA

Openkrill; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote-first company

Asynchronous environment

Work from abroad for short periods

Growth opportunities

Hardware provided

Job summary

Remote People is seeking an Employee Support Specialist to provide high-quality, end-to-end support to employees and clients across EMEA, managing employment-related cases from queries to resolution.

You will handle payroll, benefits, leave, contracts, onboarding, offboarding, and country-specific processes, investigate issues, coordinate with specialists, and own communication until resolution in a fast-paced, SLA-driven environment.

Qualifications

• At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services.
• Hands-on experience supporting employees or clients across multiple EMEA countries.
• Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts, amendments, onboarding, offboarding, or employment compliance.
• Ability to independently investigate an issue, determine the right stakeholders to involve, and drive the case through to resolution.
• Experience working in a ticketing or case-management environment, with familiarity with SLAs, quality metrics, CSAT, and/or case volumes.
• Excellent written and verbal English communication skills, with the ability to explain complex information clearly and concisely.
• Experience with systems such as Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR, or similar platforms is preferred.

Responsibilities

• Own employee and client support cases across EMEA from initial query through resolution.
• Investigate questions relating to payroll, payslips, tax, benefits, leave, employment contracts, amendments, onboarding, offboarding, and local employment processes.
• Identify root causes by reviewing case history, internal systems, documentation, and country-specific guidance.
• Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers to resolve cases accurately and on time.
• Maintain ownership of stakeholder communication, providing clear updates, setting realistic expectations, and escalating appropriately where needed.
• Manage a high-volume case queue, prioritising urgent matters and meeting agreed SLAs.
• Document case outcomes and identify recurring issues, knowledge gaps, and opportunities to improve processes.
• Contribute to internal knowledge-base articles, SOPs, and scalable support processes.

Skills

Employee Support

HR Operations

Global Employment

Multinational HRSS

English communication

Ticketing experience

System knowledge

Tools

Zendesk

ServiceNow

Jira

Salesforce

Workday

BambooHR

Job description

About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

About the Role

As an Employee Support Specialist, you will provide high-quality, end-to-end support to employees and clients across EMEA. You will manage employment-related cases throughout the employee lifecycle, including payroll, benefits, leave, contracts, amendments, onboarding, offboarding, and country-specific employment processes.

This is not a traditional HRBP, recruitment, or purely administrative role. You will investigate issues, identify the appropriate path to resolution, coordinate with specialist teams, and retain ownership of communication until each case is resolved. The ideal candidate is comfortable working in a fast-paced, SLA-driven environment and can explain complex employment matters clearly and empathetically.

Key Responsibilities

• Own employee and client support cases across EMEA from initial query through resolution.
• Investigate questions relating to payroll, payslips, tax, benefits, leave, employment contracts, amendments, onboarding, offboarding, and local employment processes.
• Identify root causes by reviewing case history, internal systems, documentation, and country-specific guidance.
• Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers to resolve cases accurately and on time.
• Maintain ownership of stakeholder communication, providing clear updates, setting realistic expectations, and escalating appropriately where needed.
• Manage a high-volume case queue, prioritising urgent matters and meeting agreed SLAs.
• Document case outcomes and identify recurring issues, knowledge gaps, and opportunities to improve processes.
• Contribute to internal knowledge-base articles, SOPs, and scalable support processes.

Qualifications

• At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services.
• Hands-on experience supporting employees or clients across multiple EMEA countries.
• Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts, amendments, onboarding, offboarding, or employment compliance.
• Ability to independently investigate an issue, determine the right stakeholders to involve, and drive the case through to resolution.
• Experience working in a ticketing or case-management environment, with familiarity with SLAs, quality metrics, CSAT, and/or case volumes.
• Excellent written and verbal English communication skills, with the ability to explain complex information clearly and concisely.
• Strong judgement, attention to detail, and ability to prioritise multiple competing requests.
• Experience with systems such as Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR, or similar platforms is preferred.

What it's like working at Remote People

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Our benefits and perks

Being part of Remote People means that you get the benefit of:

• A competitive salary
• An asynchronous working environment
• A "Remote-First" company environment (or Hybrid) - based on the nature of the job
• The ability to work from abroad for a short period of time
• Growth opportunities within the company
• We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one