EMEA HR Compliance & Escalations Lead (Remote)

Openkrill; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Asynchronous working environment

Remote-First or Hybrid environment

Ability to work from abroad

Growth opportunities

Provided hardware

Job summary

Remote People is seeking a Senior HR Compliance & Escalations Specialist to join our EMEA Support team. You’ll own high-priority HR cases from assessment to resolution in a remote, fast-paced environment.

You’ll advise on contracts, leave, payroll and benefits, assess risk, escalate when needed, and collaborate with Payroll, Legal and local providers to deliver compliant, practical guidance. The role demands multi-country EMEA experience, especially in Spain, France and Germany, and the ability

Qualifications

• 5+ years of progressive HR Operations and employment-compliance experience in a multi-country EMEA environment.
• Strong knowledge of employment compliance and employee lifecycle processes, with direct experience supporting Spain, France and Germany.
• Proven ability to independently resolve complex escalations and de-escalate sensitive situations with clear communication.
• Experience in a ticket-based HR support environment with SLAs and case queues.
• Excellent written and spoken English; additional European languages are a plus.
• Experience with HRIS and case-management tools such as Zendesk, ServiceNow, Jira, Workday, InterCom or similar.

Responsibilities

• Act as the senior escalation point for complex employee and client HR queries across EMEA, taking ownership from initial assessment through to a compliant resolution.
• Provide practical, accurate guidance on employment compliance, contracts, leave, benefits, payroll-related queries, employee relations and offboarding.
• Independently assess risk and resolve high-priority cases wherever possible, reducing reliance on external providers or internal specialist teams.
• Apply strong knowledge of employment practices across Spain, France and Germany to provide timely, actionable answers.
• Lead sensitive conversations by phone or video when written communication is insufficient, de-escalating concerns and restoring trust.
• Coordinate with Payroll, Legal, Compliance, Operations and local providers for input and next steps to drive resolution.
• Manage a varied case queue through tickets and email, prioritising urgent issues and ensuring documentation.
• Identify recurring themes, investigate root causes and create SOPs/knowledge-base guidance to prevent escalations.
• Support and coach junior team members on complex cases and compliance principles.

Skills

HR Operations

Employee Relations

EMEA experience

Employment compliance

Ticketing systems

HRIS tooling

English proficiency

Tools

Zendesk

ServiceNow

Jira

Workday

InterCom

Job description

Remote People is seeking a Senior HR Compliance & Escalations Specialist to join our EMEA Support team. You’ll own high-priority HR cases from assessment to resolution in a remote, fast-paced environment.

You’ll advise on contracts, leave, payroll and benefits, assess risk, escalate when needed, and collaborate with Payroll, Legal and local providers to deliver compliant, practical guidance. The role demands multi-country EMEA experience, especially in Spain, France and Germany, and the ability