EMEA Customer Success Leader for Agritech

Speria; Chesterfield Court House (VA); Hybride; USD 120 000 - 180 000; Plein temps

Résumé du poste

Speria is seeking an experienced EMEA Customer Success Manager to manage strategic relationships and maximize value from our solutions across the region. You will drive adoption, mitigate risk, and partner with Product, Support, Sales, and Implementation teams to deliver measurable outcomes.

The role requires strong enterprise CS experience, comfort navigating complex environments, and the ability to work across multiple markets. Some travel to client locations may be required.

Qualifications

• 5+ years of CS/Account Management or related customer-facing experience.
• Experience managing enterprise or strategic customer relationships.
• Experience with complex B2B software or SaaS solutions.
• Proven ability to drive adoption, retention and outcomes.
• Experience working with executive stakeholders and cross-functional teams.

Responsabilités

• Serve as the primary post-implementation contact for assigned customer accounts.
• Build trusted advisor relationships with executive stakeholders and day-to-day users.
• Develop deep understanding of customer objectives and success metrics.
• Conduct regular business reviews and strategic customer meetings.
• Drive adoption of Speria solutions across customer organizations.
• Identify opportunities to improve platform utilization and business outcomes.
• Monitor customer health indicators and address risks proactively.
• Create and execute success plans aligned to customer goals.
• Partner with Product, Support, Professional Services, and Sales teams.
• Advocate for customer needs and coordinate resources for issue resolution.
• Facilitate clear communication across stakeholders.
• Support renewal and retention efforts and identify expansion opportunities.

Connaissances

Customer Success

Account Management

Strategic Account Management

SaaS

Executive stakeholder management

Description du poste

Speria is seeking an experienced EMEA Customer Success Manager to manage strategic relationships and maximize value from our solutions across the region. You will drive adoption, mitigate risk, and partner with Product, Support, Sales, and Implementation teams to deliver measurable outcomes.

The role requires strong enterprise CS experience, comfort navigating complex environments, and the ability to work across multiple markets. Some travel to client locations may be required.