Enterprise CSM & Tech Solution Architect – EMEA

Upstream Security; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Upstream Security is seeking an experienced Customer Success Manager to lead high-touch enterprise relationships in automotive and mobility across the EMEA region. The role combines strategic account ownership with hands-on technical execution and solution architecture.

You will engage with executives and technical teams, driving measurable business impact, renewal planning, and expansion opportunities. The position is full-time, based in Sweden, with preference for the Gothenburg area.

Qualifications

• 5+ years in solution architect, customer success, or similar client-facing technical roles.
• Experience managing complex, high-touch enterprise accounts.
• Experience leading technical discovery and solution design across cloud, APIs, data platforms, or cybersecurity.
• Strong project and program management capabilities.

Responsibilities

• Lead technical discovery and design based on customer requirements and security constraints.
• Design and guide integration of Upstream solutions within customers' ecosystems.
• Lead workshops and architecture discussions with customer stakeholders.
• Translate requirements into clear internal designs and action plans.
• Own customer health, retention, and expansion strategies.
• Coordinate cross-functional execution across product, delivery, research, data, and ops.

Skills

Enterprise account management

Solution design

Stakeholder management

Cross-functional collaboration

Tools

APIs

Cloud environments

Cybersecurity concepts

Job description

Upstream Security is seeking an experienced Customer Success Manager to lead high-touch enterprise relationships in automotive and mobility across the EMEA region. The role combines strategic account ownership with hands-on technical execution and solution architecture.

You will engage with executives and technical teams, driving measurable business impact, renewal planning, and expansion opportunities. The position is full-time, based in Sweden, with preference for the Gothenburg area.