EMEA Customer Success Director — AI-Driven Growth Leader

Cohesity, Inc.; Santa Clara (CA); Remote; GBP 180,000 - 260,000; Full time

Job summary

Cohesity is seeking a senior leader to grow and shape the EMEA Customer Success organization, driving strategic value, adoption, and expansion for our enterprise customers. You will manage a multi-country team of Technical Account Managers, establish scalable processes, and partner with product, engineering, and sales to deliver outcomes.

Ideal candidate has deep post-sales expertise, executive presence, and a proven track record in AI-driven customer value strategies, with strong

Qualifications

• Proven experience building, scaling, and leading Customer Success teams with deep expertise in technical account management.
• Strong expertise in post-sales strategy, best practices, and tooling, including AI-driven capabilities for customer value.
• Successful track record running high-touch, low-touch, and digital-touch CS motions.
• Excellent written and verbal communication; effective with C-level audiences.
• Proficiency in at least one domain: Data Protection, Data Security, Storage, Virtualization, Cloud, or related technologies.
• Strong “quarterbacking” skills - project management, conversation control, ownership, and escalation judgment.
• Demonstrated leadership: talent development, data-driven decision-making, planning, creativity, and inspirational management.
• Executive presence with confidence, assertiveness, and humility.
• High emotional intelligence and strong cross-functional collaboration skills.
• Ability to drive alignment and influence decisions across teams.
• 18+ years of progressive experience in roles such as Solution Architecture, Product Management, CS, TAM, Pre-Sales, Escalation, or Professional Services.
• Ideally, blended experience across post-sales, sales, and consulting.
• Bachelor’s degree in a relevant field (Computer Science preferred) or equivalent experience.
• Proven success in people leadership, coaching, and elevating team performance.
• Strong business operations acumen; hands-on with SFDC, Gainsight, reporting, and dashboards.
• Deep understanding of recurring-revenue value drivers.
• Commitment to continuous learning and improvement.
• Creative, enthusiastic leader who inspires teams.
• Strong influencing skills across all organizational levels.
• Proven success in strategic negotiation and execution.

Responsibilities

• Oversee and expand the EMEA Customer Success organization, driving retention, adoption, and expansion.
• Lead a multi-country team of Technical Account Managers and Managers, including hiring, onboarding, and career development.
• Define and implement scalable CS models, playbooks, and success metrics.
• Coach CS leaders to deliver measurable outcomes with accountability and ownership.
• Travel up to 25% to engage with key customers and internal teams.

Skills

CS leadership

Technical acct mgmt

Post-sales strategy

Executive communication

Cross-functional collaboration

AI-driven capabilities

Forecasting renewals

People leadership

Strategic negotiation

Domain knowledge

C-level communication

Data-driven decisions

Education

Bachelor’s degree in Computer Science or related

Tools

SFDC

Gainsight

Reporting

Dashboards

Job description

Cohesity is seeking a senior leader to grow and shape the EMEA Customer Success organization, driving strategic value, adoption, and expansion for our enterprise customers. You will manage a multi-country team of Technical Account Managers, establish scalable processes, and partner with product, engineering, and sales to deliver outcomes.

Ideal candidate has deep post-sales expertise, executive presence, and a proven track record in AI-driven customer value strategies, with strong