EMEA Enterprise Customer Success Leader (Remote)

United States Digital Space LLC; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

L&D stipend

Annual offsite

Co-working stipend

Social travel stipend

Innovative culture

Job summary

ElevenLabs is seeking a Customer Success professional to join our growing team and help develop a scalable CS playbook that supports our enterprise clients across EMEA and beyond. You will build, maintain and own relationships with 40–50 key accounts, onboard new clients, drive long-term adoption of multiple products, and own renewal and expansion efforts to maximize value and retention.

Fluent English, strong communication, and a builder mindset are essential in a fast-paced SaaS environment

Qualifications

• 5–7 years experience in Customer Success in a fast-paced SaaS environment.
• Experience with technical, mission-critical products and a strong customer value focus.
• Commercial experience owning renewals and expansions for a book of business.
• Builder mindset with relentless focus on customer excellence and scalable solutions.
• Exceptional communicator with stakeholders at all levels and across functions.
• Strong analytical and problem-solving skills to drive retention and growth.
• Fluency in English; additional languages are a plus.

Responsibilities

• Build, maintain and own relationships with a book of 40–50 enterprise clients.
• Onboard new clients and drive long-term adoption of multiple products.
• Monitor client usage and adoption to identify opportunities for revenue expansion.
• Own renewal and expansion for your book of business.
• Own your customer success KPIs (NRR/GRR) and contribute to CS OKRs.

Skills

Enterprise CS

Account management

Renewals & expansions

Stakeholder mgmt

English fluency

Job description

ElevenLabs is seeking a Customer Success professional to join our growing team and help develop a scalable CS playbook that supports our enterprise clients across EMEA and beyond. You will build, maintain and own relationships with 40–50 key accounts, onboard new clients, drive long-term adoption of multiple products, and own renewal and expansion efforts to maximize value and retention.

Fluent English, strong communication, and a builder mindset are essential in a fast-paced SaaS environment