EMEA Customer Success Manager

Speria; Chesterfield Court House (VA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Speria is seeking an experienced EMEA Customer Success Manager to manage strategic relationships and maximize value from our solutions across the region. You will drive adoption, mitigate risk, and partner with Product, Support, Sales, and Implementation teams to deliver measurable outcomes.

The role requires strong enterprise CS experience, comfort navigating complex environments, and the ability to work across multiple markets. Some travel to client locations may be required.

Qualifications

• 5+ years of CS/Account Management or related customer-facing experience.
• Experience managing enterprise or strategic customer relationships.
• Experience with complex B2B software or SaaS solutions.
• Proven ability to drive adoption, retention and outcomes.
• Experience working with executive stakeholders and cross-functional teams.

Responsibilities

• Serve as the primary post-implementation contact for assigned customer accounts.
• Build trusted advisor relationships with executive stakeholders and day-to-day users.
• Develop deep understanding of customer objectives and success metrics.
• Conduct regular business reviews and strategic customer meetings.
• Drive adoption of Speria solutions across customer organizations.
• Identify opportunities to improve platform utilization and business outcomes.
• Monitor customer health indicators and address risks proactively.
• Create and execute success plans aligned to customer goals.
• Partner with Product, Support, Professional Services, and Sales teams.
• Advocate for customer needs and coordinate resources for issue resolution.
• Facilitate clear communication across stakeholders.
• Support renewal and retention efforts and identify expansion opportunities.

Skills

Customer Success

Account Management

Strategic Account Management

SaaS

Executive stakeholder management

Job description

About Speria

At Speria, we help agricultural and food production businesses leverage technology to optimize operations, improve performance, and achieve measurable business outcomes. As we continue expanding our global Customer Success organization, we are seeking an experienced and customer-focused Customer Success Manager to support and grow relationships across the EMEA region.

About Speria

At Speria, we help agricultural and food production businesses leverage technology to optimize operations, improve performance, and achieve measurable business outcomes. As we continue expanding our global Customer Success organization, we are seeking an experienced and customer-focused Customer Success Manager to support and grow relationships across the EMEA region. This is an exciting opportunity to join a growing global team and play a foundational role in shaping the customer experience across EMEA. You will serve as a trusted advisor to customers, helping them maximize the value of our solutions while partnering cross-functionally with Product, Support, Sales, and Implementation teams to drive successful customer outcomes. Position Overview As an EMEA Customer Success Manager, you will be responsible for managing and growing strategic customer relationships throughout the region. You will help customers realize business value, increase product adoption, mitigate risk, and drive long-term retention. The ideal candidate brings strong enterprise Customer Success experience, is comfortable navigating complex customer environments, and thrives in a fast-paced, collaborative, and customer‑centric organization. Experience within agriculture, AgTech, food production, or related industries is highly desirable.

What You'll Do

Customer Relationship Management

• Serve as the primary post‑implementation point of contact for assigned customer accounts.
• Build trusted advisor relationships with executive stakeholders and day‑to‑day users.
• Develop a deep understanding of customer business objectives and success metrics.
• Conduct regular business reviews and strategic customer meetings.

Customer Adoption & Value Realization

• Drive adoption of Speria solutions across customer organizations.
• Identify opportunities to improve platform utilization and business outcomes.
• Monitor customer health indicators and proactively address potential risks.
• Create and execute success plans aligned to customer goals.

Cross‑Functional Collaboration

• Partner closely with Product, Support, Professional Services, and Sales teams.
• Advocate for customer needs and priorities internally.
• Coordinate resources to ensure customer issues are resolved effectively and efficiently.
• Facilitate smooth communication across internal and external stakeholders.

Retention & Growth

• Support customer renewal and retention efforts.
• Identify expansion opportunities and collaborate with commercial teams when appropriate.
• Help strengthen long‑term customer engagement and platform value realization.

Regional Ownership

• Manage relationships across multiple EMEA markets and cultures.
• Support customers in a dynamic and evolving regional environment.
• Contribute insights and recommendations that improve Customer Success processes and scalability across EMEA.

Experience

Required Qualifications

• 5+ years of Customer Success, Account Management, Strategic Account Management, or related customer‑facing experience.
• Demonstrated experience managing enterprise or strategic customer relationships.
• Experience supporting complex B2B software or SaaS solutions.
• Proven ability to drive customer adoption, retention, and business outcomes.
• Experience working with executive stakeholders and cross‑functional teams.

Skills

• Strong consultative communication and stakeholder management skills.
• Ability to influence without direct authority.
• Exceptional relationship‑building capabilities.
• Strong problem-solving and analytical thinking skills.
• Ability to manage multiple priorities while maintaining exceptional customer service.
• Experience operating independently in a distributed or regional role.

Additional Requirements

• Ability to work across the EMEA region.
• Strong English communication skills, written and verbal.
• Willingness to travel occasionally if business needs require.

Preferred Qualifications

• Experience within Agriculture, AgTech, Food Production, Manufacturing, ERP, Supply Chain, or related industries.
• Experience supporting multinational customers across Europe, the Middle East, and Africa.
• Background with enterprise customer success methodologies and best practices.
• Additional European language skills are considered a plus.
• Experience working within high‑growth software organizations.

What Success Looks Like

First 30 Days

• Build an understanding of Speria solutions, customers, and internal processes.
• Develop relationships with key internal stakeholders.
• Gain familiarity with assigned customer accounts and regional priorities.

First 60 Days

• Begin independently managing customer engagements and success initiatives.
• Establish regular communication cadences with assigned customers.
• Identify customer risks, opportunities, and adoption trends.

First 90 Days

• Effectively manage customer relationships with minimal oversight.
• Drive measurable customer outcomes and adoption improvements.
• Establish credibility as a trusted advisor for customers and internal stakeholders.
• Contribute recommendations that improve Customer Success operations across EMEA.

Why Join Speria?

• Opportunity to help shape a newly established Customer Success presence across EMEA.
• Work directly with enterprise customers and strategic business stakeholders.
• Join a collaborative, customer‑focused global team.
• Contribute to innovative technology solutions supporting the agriculture and food production industries.
• Enjoy a flexible location strategy with opportunities to make meaningful customer impact across the region.

EEO Statement

Integrated into our shared values is MTech’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. MTech is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at MTech has an ongoing responsibility to respect and support a globally diverse environment. Speria delivers operational intelligence solutions for food systems, helping producers and integrators improve efficiency, build predictability and enable greater productivity. This means improving feed conversion, reducing waste and emissions, and supporting animal health and welfare.