Email Collections Specialist

Blitt & Gaines Law Offices; Urbandale (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Benefits

Competitive Salary

401k and profit sharing plans

Job summary

A law firm is seeking a Contact Us Collections Representative responsible for monitoring and responding to emails from consumers, attorneys, and authorized parties. The role requires detail-oriented communication skills, the ability to document accurately, and experience in collections. Ideal candidates will possess strong analytical problem-solving abilities and familiarity with federal and state collection laws. The position provides various benefits, including medical and retirement plans.

Qualifications

• Detail oriented with the ability to understand multiple systems.
• Ability to accurately type 40 words per minute.
• Good critical thinking skills and sound judgment.

Responsibilities

• Daily monitoring of internal communications via Outlook.
• Proactive collections efforts through email communication.
• Accurately document the firm’s system of record (CLS).

Skills

Detail oriented communication and documentation skills

Strong written and oral communication skills

Time management

Analytical problem-solving skills

Ability to exercise discretion and independent judgment

Ability to work independently

Team player

Understanding of applicable Federal and State collection laws

Education

High School diploma

Tools

Microsoft Office Products

Job description

A law firm is seeking a Contact Us Collections Representative responsible for monitoring and responding to emails from consumers, attorneys, and authorized parties. The role requires detail-oriented communication skills, the ability to document accurately, and experience in collections. Ideal candidates will possess strong analytical problem-solving abilities and familiarity with federal and state collection laws. The position provides various benefits, including medical and retirement plans.