Collections Email Specialist – Contact Us Communications

Blitt & Gaines Law Offices; Kansas City (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Benefits

401k and profit sharing plans

Job summary

A legal services firm in Kansas City is seeking a Contact Us Collections Representative to manage communications with consumers and authorized parties. The role requires detail-oriented communication skills, the ability to work independently, and strong problem-solving capabilities. Candidates should have a high school diploma and 3+ years in relevant fields like collections or customer service. The firm offers attractive benefits including PTO, medical coverage, and a competitive salary.

Qualifications

• Must be able to read and understand communications from consumers and attorneys.
• Demonstrated ability to think independently and use good judgment.
• 3+ years experience in call center, collections, or customer service.

Responsibilities

• Daily monitoring of internal email communications.
• Respond to consumer/attorney e-mails in a timely fashion.
• Provide sent and received emails to designated firm staff as required.

Skills

Detail-oriented communication skills

Ability to work independently

Strong written and oral communication skills

Analytical problem-solving skills

Ability to type 40 words per minute

Education

High School diploma

College is a plus

Tools

Microsoft Office Products

Job description

A legal services firm in Kansas City is seeking a Contact Us Collections Representative to manage communications with consumers and authorized parties. The role requires detail-oriented communication skills, the ability to work independently, and strong problem-solving capabilities. Candidates should have a high school diploma and 3+ years in relevant fields like collections or customer service. The firm offers attractive benefits including PTO, medical coverage, and a competitive salary.