Collections & Email Communications Specialist

Blitt & Gaines, P.C; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical benefits

401(k) and profit sharing plans

Job summary

A law firm is seeking a Contact Us Collections Representative to manage communications and collections via email. The representative will be responsible for responding promptly to emails from consumers and authorized parties, maintaining accurate documentation and actively participating in collections efforts. Candidates should have excellent communication skills, a detail-oriented mindset, and be familiar with collection laws. This role requires strong critical thinking abilities and independent judgment.

Qualifications

• Detail oriented with the ability to understand multiple systems.
• Ability to accurately type 40 words per minute.
• Demonstrated ability to think independently and use good judgment.

Responsibilities

• Daily monitoring of internal communications via Outlook.
• Accurately respond to consumer/attorney emails in a timely fashion.
• Proactive collections efforts through email communication.

Skills

Detail-oriented communication skills

Strong written and oral communication skills

Analytical problem-solving skills

Ability to work independently

Expert knowledge of Federal and State collection laws

Good critical thinking skills

Experience with Microsoft Office Products

Education

High School diploma

Three years experience in relevant fields

Job description

A law firm is seeking a Contact Us Collections Representative to manage communications and collections via email. The representative will be responsible for responding promptly to emails from consumers and authorized parties, maintaining accurate documentation and actively participating in collections efforts. Candidates should have excellent communication skills, a detail-oriented mindset, and be familiar with collection laws. This role requires strong critical thinking abilities and independent judgment.