Collections & Email Communications Specialist

Blitt & Gaines, P.C; Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Benefits

Competitive Salary

401(k) and profit sharing plans

Job summary

A legal firm is seeking a Contact Us Collections Representative in Des Moines, Iowa. The role involves directly engaging with consumers and attorneys via email, managing multiple inboxes, and ensuring timely responses. Candidates should have a strong foundation in collection laws, excellent communication skills, and the ability to work independently. The position requires prior experience in a call center or collections environment and offers a competitive salary along with comprehensive benefits, including medical and 401(k).

Qualifications

• Collections experience is a plus.
• Ability to work independently and show ownership.
• Must have three years or more experience in collections or customer service.

Responsibilities

• Daily monitoring of contact emails via Outlook.
• Accurately respond to consumer/attorney emails in a timely manner.
• Proactive collections efforts through email communication.

Skills

Detail orientated communication and documentation skills

Strong written and oral communication skills

Analytical problem-solving skills

Expert knowledge of all applicable Federal and State collection laws

Education

High School diploma

College is a plus

Tools

Microsoft Office Products

Job description

A legal firm is seeking a Contact Us Collections Representative in Des Moines, Iowa. The role involves directly engaging with consumers and attorneys via email, managing multiple inboxes, and ensuring timely responses. Candidates should have a strong foundation in collection laws, excellent communication skills, and the ability to work independently. The position requires prior experience in a call center or collections environment and offers a competitive salary along with comprehensive benefits, including medical and 401(k).