Email Collections Specialist

Blitt & Gaines Law Offices; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical benefits

401k and profit sharing plans

Job summary

A legal services provider in Phoenix is seeking a Contact Us Collections Representative to handle communications via email with consumers and attorneys. The role involves monitoring emails, documenting actions, and ensuring compliance with collection laws. Candidates should possess strong communication skills, problem-solving abilities, and experience in customer service. A High School diploma is required, with additional education preferred. Benefits include medical coverage, paid time off, and a competitive salary.

Qualifications

• Must have three years or more experience in collections or customer service.
• Ability to accurately type 40 words per minute.
• Above average computer skills required.

Responsibilities

• Monitor internal communications and respond to emails in a timely manner.
• Document all actions in the firm's system of record.
• Proactive collections through email communication.

Skills

Detail oriented communication

Strong written and oral communication

Analytical problem-solving skills

Ability to work independently

Expert knowledge of collection laws

Time management

Education

High School diploma

College is a plus

Tools

Microsoft Office Products

Job description

A legal services provider in Phoenix is seeking a Contact Us Collections Representative to handle communications via email with consumers and attorneys. The role involves monitoring emails, documenting actions, and ensuring compliance with collection laws. Candidates should possess strong communication skills, problem-solving abilities, and experience in customer service. A High School diploma is required, with additional education preferred. Benefits include medical coverage, paid time off, and a competitive salary.