Collections & Email Communications Specialist

Blitt & Gaines, P.C; Kansas City (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

401(k) and profit sharing plans

Job summary

A legal services firm in Kansas City is seeking a Contact Us Collections Representative. The role involves direct communication with consumers and attorneys through email, addressing inquiries, and managing correspondence efficiently. Candidates must have at least a high school diploma and relevant experience, specializing in collections and customer service. Strong written and oral communication skills are essential, alongside analytical problem-solving abilities. This position offers comprehensive benefits, including medical insurance and a 401(k) plan.

Qualifications

• Experience in call center quality assurance or operations is required.
• Ability to accurately type 40 words per minute.
• Expert knowledge of all applicable Federal and State collection laws.

Responsibilities

• Monitor internal email communications daily.
• Respond to consumer, attorney, and ATP emails promptly.
• Document interactions in the firm’s system of record.

Skills

Collections experience

Independent judgment

Detail-oriented communication

Strong written and oral communication skills

Analytical problem-solving

Education

High School diploma

Three years experience in relevant fields

Tools

Microsoft Office products

Job description

A legal services firm in Kansas City is seeking a Contact Us Collections Representative. The role involves direct communication with consumers and attorneys through email, addressing inquiries, and managing correspondence efficiently. Candidates must have at least a high school diploma and relevant experience, specializing in collections and customer service. Strong written and oral communication skills are essential, alongside analytical problem-solving abilities. This position offers comprehensive benefits, including medical insurance and a 401(k) plan.